Terms & Conditions
ifresh Online Shopping Terms and Conditions
Last modified: 30 January 2020
Please take a moment to read these online shopping terms and conditions (“Shopping Terms”) to understand how they apply to your online purchase of any products or services. By using the services, you acknowledge that you have read and understood these terms and agree to be bound by them.
We may periodically update or change the Shopping Terms, without notice. You should check them from time to time as your continued use of our services will mean you accept any updated or revised Shopping Terms.
If you have any questions regarding our services, or the Shopping Terms, please contact us.
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these terms of our services.
To register you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to My Account.
Product Sales and Availability
All products displayed on our website are subject to availability. All prices shown on our website are quoted in South African Rands. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
Content errors and Colours
We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, we cannot warrant that your device’s display of any colour will be accurate. Packaging may vary from that shown on our website.
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, mobi site and/or apps., mobi site and apps.
You will be charged the prices that are reflected on our website, subject to availability and delivery address. Prices and promotions may vary depending on seasonality, stock availability and quantity. Certain products are variable/random mass items. The average mass of such products may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed).
A delivery fee will be charged for each order you place.
When you place your order, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery.
We do not accept American Express or Diners Club cards online
By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorised us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.
Deliveries are made Monday to Friday, 8 a.m. - 6 p.m. Weekends and Public Holidays are subject to special delivery times, to be arranged prior. Please contact us to make arrangements or requests.
In general, orders are available for 2 hours, to latest next-day delivery.
On delivery, you will receive our delivery note showing a summary of the items delivered. You will receive by email a detailed tax invoice showing the product price details, the delivery fees, Value-Added Tax and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may notify us for a full refund, replacement or exchange, witthin 24 hours of delivery, provided you have the original tax invoice.Should you not have an invoice, we will be happy to exchange your purchase at the current system price.
If for any reason you would like to cancel an order this may be done by visiting Your Orders on our website, or by contacting us on 063 093 9754. You may cancel orders 2 hours before date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the Shopping Terms.
Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.